Encartele Server Emergency RAID Recovery Success Story


It was 10:30 at night when Encartele owner Scott Moreland was sitting in a hotel room trying to re-build a RAID-5 array after a failed hard drive caused cascading failure. “Of course, we were right in the middle of a bunch of upgrades when it happened,” he recalled. “I couldn’t rebuild the RAID array. I couldn’t access my critical data. Frankly, I didn’t know what to do.” 

Before letting panic take over, Moreland picked up the yellow pages and began dialing Dallas data recovery firms. Hardly anyone answered their phones. The few that did quoted astronomical data recovery rates. Then, he says, he called 24 Hour Data. 

Our data recovery specialists answered the phone right away and suggested he bring the drive to our Dallas facility for the fastest service. The RAID data recovery wasn’t easy, but it wasn’t our hardest project, either. Our data recovery experts fully recovered the lost data in about five hours, gave Moreland a call, and told him we’d have his RAID server rebuilt with a new hard drive and all his data uploaded by morning. 

It was the events that transpired next that had real significance. Encartele is a Voice Over IP phone service provider for correctional and confinement facilities. Their technology keeps people in touch with their loved ones across the miles, when those phone calls and video calls are the only bright spot to their days. Encartele has on-site IT staff for the basics, but when they need high-level IT service, they weren’t sure where to turn.

Because 24 Hour Data and our partner company, 24 Hour Computer, offers full-scale data recovery and IT services, including virtualization, cloud computing, RAID service, and more, we were able to help Scott Moreland and Encartele with all his IT and data recovery needs. 

In a candid conversation that, quite frankly, made us beam with pride, Moreland told us, “[Company president] Sean Wade does what he says he’s going to do, and at fair prices. That’s what I like about him. He knows how to bring people together to do what needs to be done. It’s nice to have high-level IT experts in Dallas as a resource for my business. If I ever need anything, from data recovery to regular maintenance, I know Sean and his people are there.” 

More Than Data Recovery: Relationships with Local Dallas Businesses

We love saving the day for Dallas business owners here at 24 Hour Data. It’s all in a day’s work for us. But what’s really important is knowing that companies trust us, again and again, for their IT and data recovery needs.

We keep our prices fair and, as Moreland says, we do what we say we’re going to do, because integrity is important to us. Of course, we like when our customers are so pleased they tell our friends, resulting in more business! But we especially like the feeling of knowing we’re doing the right thing. (If you’re a successful business owner, you know exactly what we mean!) 

Customers who come to us in a data recovery emergency need more than operators answering the phone who don’t know a thing about data recovery or, worse, a voice mailbox that tells them to “press one for English” at 3 AM. Our phones are manned, 24/7/365 by data recovery experts who will direct you in the next step, whether it’s taking your drive to our Dallas office or shipping it overnight to us, packaged correctly to make sure it arrives intact. 

The Encartele story is just one example in a “day in the life” of our data recovery experts, but it’s pretty special to us, just like all the other customers stories that we don’t always sit down to share. We’d like to thank Scott at Encartele, and all our other customers across the country, who continue spreading the word about 24 Hour Data. 

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24hr-testimonials-quoteWOW... fantastic customer experience! Submitted a totally dead 1TB drive for recovery yesterday now its fully recovered before noon the next day! Exceptional customer service, and impeccable reputation. Thank you 24 Hour Data, ever so much for getting my valuable data recovered and back to me. Very reasonable rates. My hat goes off to the BEST data recovery service in Dallas or in the country for that matter! You will not be disappointed using their services....

Mark Davis
Bear Technologies

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