“Help! I Lost Data From a RAID 5 Array!”


Our customers often come to 24 Hour Data for RAID data recovery, as our data recovery specialists are tops in RAID data recovery nationwide and in their regions, including Dallas-Fort Worth, New York, Oklahoma City, Houston, Atlanta, and Los Angeles. 

Since we maintain client confidentiality for all data recovery cases, we can’t share the exact details, but we can share a summary of our customers’ common concerns, a typical conversation our data recovery specialists have when they answer the phones at all hours, day and night, here at 24 Hour Data. 

“I lost all my family’s movies and all the data stored in my RAID array. It was on a NAS server in a RAID 5 configuration. One of the drives was getting hot, so I added a fan beneath the drive. Of course, I turned it off first. When I turned on the server again, two drives had failed and the third was missing. I went online and found a do-it-yourself data recovery… Big mistake! I don’t know what else to do.” 

Our data recovery specialist patiently listens to the story ands set the customer’s mind at ease by letting him know we can help. We request the makes and models of the hard disk drives, take down his information, and instruct him on how to start a data recovery by mailing us the drive. If he’s local, we may suggest he can drop it off for even faster service and greater peace-of-mind. 

Avoiding Data Loss
The customer above did the right thing by adding a fan to his hard disk to avoid hard disk failure. But he should have backed up his data first to avoid potential data loss. 

Then, whether his upgrade was successful or not, he could have re-initialized the RAID array and re-installed his data with just a few hours of additional work, less stress and no panic. 

Recognize the signs of a RAID array about to fail, including hard disk in danger of overheating, loud clicking or whirring noises or a RAID array that fails to boot up. 

Don’t attempt do-it-yourself data recovery because you reduce the odds that we’ll be able to get your data back safely. When we have to recover data from drives that have been re-booted, overwritten, or have been subjected to do-it-yourself data recovery software, it often takes us more time, which means greater cost to the customer. That’s the bad news.

The good news is that, in the highest % of cases in the industry, we can recover data from failed hard disk drives, so your important data won’t be gone forever. That success rate is peace-of-mind you can trust. 

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24hr-testimonials-quoteWOW... fantastic customer experience! Submitted a totally dead 1TB drive for recovery yesterday now its fully recovered before noon the next day! Exceptional customer service, and impeccable reputation. Thank you 24 Hour Data, ever so much for getting my valuable data recovered and back to me. Very reasonable rates. My hat goes off to the BEST data recovery service in Dallas or in the country for that matter! You will not be disappointed using their services....

Mark Davis
Bear Technologies

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